What Is The Digital Banking Transformation?
The digital banking transformation involves turning traditional banking services into online instantly accessible platforms for customers. The goal is to provide a [...]
6 Ways To Provide A Positive CX In Insurance
What is CX in insurance?Customer experience (CX) can simply be defined as how the customer finds the process of interacting with a [...]
What Are The FCA’s Consumer Duty Regulations?
FCA Consumer Duty Summary The Financial Conduct Authority (FCA) has started to introduce a series of regulations as part of a new consumer duty. [...]
5 Tips For Building An Omni-Channel Customer Journey
What is an omni-channel customer journey?An omni-channel customer journey is simply a unified experience for your customers across platforms. Whether it is [...]
CCM and CRM – What Is The Difference?
Customer Communications Management (CCM) and Customer Relationship Management (CRM) are two concepts built around how companies communicate and deal with their customers. [...]
How To Connect With Your Customers Using CCM
As a modern business, it is important to make your customers feel valued through your customer communications. If you are curious about [...]
What Is Email Marketing CRM?
What Is Email Marketing CRM And How Can It Help Your Campaigns?Email marketing is a huge part of marketing strategy in business. [...]
5 Benefits Of Document Automation For Your Business
What are the benefits of document automation for your business?In 2024 we are seeing a real push towards a digital future in [...]
How Your Business Can Benefit From CCM Automation
How You Can Craft Your Ideal Customer Communications With EaseMany businesses are looking for ways to cut costs and make their processes [...]
How To Use CRM To Increase Sales This Black Friday
With Black Friday now on the horizon, many businesses are preparing for an influx of sales and, hopefully, revenue. The last weekend [...]